Refund Policy
The Short Version
The lifetime Pro upgrade is a one-time purchase of $29 USD. Once your payment is captured, Pro features activate immediately. Refunds are available under the conditions below; this policy is required by PayPal's merchant terms and is consistent with EU consumer law.
When You Can Get a Refund
| Situation | Window | Action |
|---|---|---|
| You paid but never used any Pro feature (no Pro links, no Pro-managed files) | Within 7 days of purchase | Email [email protected] with your order id — full refund, no questions |
| Pro features don't work as described (verified bug on our side) | Within 30 days | Email us with the failing link/slug — full refund + bug fix |
| Accidental double charge | Within 60 days | We refund the duplicate automatically |
| You change your mind after using Pro features | After 7 days / any usage | No refund |
How to Request
- Find your order id in the PayPal receipt email or on
/accountunder "Purchase history". - Email
[email protected]with: order id, email on the account, one sentence on what happened. - We reply within 3 business days. Refunds land in your PayPal account within 5-10 business days (PayPal's processing window, not ours).
Chargebacks
Please email us before opening a PayPal dispute — we resolve 95% of cases without escalation. Filing a fraudulent chargeback (you received the service, you dispute the charge) results in account suspension and a counter-claim with documentation.
Lifetime Definition
"Lifetime" = the lifetime of the Filesq toolkit service. If we ever sunset the product, we refund un-used years on a pro-rated basis (current lifetime price ÷ 36 months cap) and give 90 days' export notice.
Last updated: 2026-09-20.
Questions? Email [email protected] (data), [email protected] (refunds), [email protected] (reports).